ISLAND INTERNET IS COMING! 

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Monhegan Plantation is partnering with Axiom to operate a Fiber to the Home internet solution that will be blazingly fast, highly reliable and that will easily scale up as the demand on the system increases over time.  We have put together this guide that should answer most questions that homeowners have about the cost and how the service will come to their home. We ask that you sign up for service as soon as you are able to both secure your NO COST installation, but also allow us to plan the system construction efficiently and keep costs down.

 Cost of Service 

Axiom will be offering multiple packages for homeowners and businesses to choose from.  As part of the negotiation with the town, a seasonal rate has also been established.  Pricing for higher speed packages will be made available upon request. Symmetrical internet service (same speeds up and down), is available for an addition $5/month to residential customers.

 Deposits for Installation

 Axiom is beginning to process service requests by accepting a $99 reservation deposit.  This fee will be credited fully to your account and applied against your monthly service charge once installation is complete and regular billing commences.  While service will likely not be available till mid-2021, it’s important that the build out of the system and subscriber information be understood before construction begins to ensure that the planning and construction is efficient. 

 **Call AXIOM at 207-271-2801 to sign up for service**

Those interested in getting internet service to there home should call Axiom to sign up and send in your deposit.  Because Axiom employees are working from home, it is sometimes difficult to get a person on the phone when to call.  PLEASE leave a message on the “Sales” extension with your phone number and that you are calling to sign up for service on Mohegan Island. 

 When we call you back, please be ready with the following information:

 ·         Service address, and any installation details that our installers need to know

·         What speed package you would like to order (see below)?

·         Would you like to lease a Wi-Fi router from Axiom, or provide your own?

·         A credit card or other way to pay the $99 deposit to secure your install.

IMPORTANT DETAILS

 Those who do not secure their no-cost installation by placing a deposit during the construction phase will be subject to a significant installation fee should they desire service in the future.  Fully paid installations will require a visit from off-island contractors to run fiber to the home and splice into the network, as well as purchase of the electronics hardware associated with the installation.  Although the fees for one-off installations after the network is deployed have not yet been determined, it is unlikely that they will be less than several hundreds of dollars per premise.  Axiom strongly recommends taking service during the initial deployment period to ensure connectivity at your location, to avoid future high install costs, and to maximize property value.

 The construction and installation schedule is not yet determined and is reliant on the details of a USDA federal grant process, but is increasingly more likely to begin in 2021.  Once construction begins, scheduling is subject to change based on a number of factors, including weather, contractor delays, and other situations beyond Axiom’s control.  Although we will make every effort to hook customers up to The System in a timely way, absolute guarantees about service start dates cannot be made.

 While your $99 deposit guarantees you a no-charge install, it does not secure a particular date or sequence for your install – installations will occur in the order dictated by the logistics of the fiber-buildout process. 

 Customers connected during the no-charge install period are committing to a 2-year initial term of service with Axiom.  Subsequent to the initial 2-year term, subscribers are free to change providers or terminate service as they see fit.

 How does fiber get to my home?

 The design of The System on the island will have the cabling run on the ground, following the water lines wherever practical.  There will be a number of road crossing using a conduit buried in the ground, and each home can expect to have a fiber line run to their home on the ground across their property.

 Option #1:  On top of the ground.  By default, Axiom will lay fiber over the ground to your home.  This is an economical and time-efficient solution to deliver state-of-the-art internet to your premises. Cable is direct-burial rated and post-install should be tucked below sod with a spade or edger by the homeowner or caretaker/contractor to prevent cable damage in landscaped or trafficked areas. Two boxes will need to be mounted on the outside of the home and will typically be placed next to your existing phone service box, or at another mutually agreeable location on the outside of your home.

 Option#2: Underground at owner expense.  Axiom will run fiber through a conduit that is provided by the homeowner at the time of installation. Axiom recommends working with a local contractor to install and prepare conduit to accept the fiber line.  Upon request, Axiom will provide specifications to the homeowner for this type of installation.

 When deposits are placed, each homeowner is acknowledging Axiom will run fiber on their property.  Axiom will work with individual homeowners to address reasonable concerns about cable routing and other issues while running the fiber, however additional costs may be incurred if homeowner requests are determined to require significant additional staff time for installation.  Axiom will not be responsible for landscape restoration, replanting, repairing turf damage, or other remediation required as a result of any additional work completed at the behest of the homeowner. 

Additional Dwellings/Family compounds

 No-cost installations to as many buildings as desired may be ordered as described above, by paying a $99 deposit and signing a 2-year contract for service at that building.  Alternately, property owners are allowed to share a connection between buildings (garage, guest house, etc.) on their property (defined as one tax map lot), however wiring for these additional buildings is the homeowner’s responsibility.  Sharing service between multiple properties (across multiple tax map lots) is not permitted, as costs for the town increase substantially if projected subscriber counts are not achieved.  Should you so desire, Axiom will be available, at our customary rates, to consult on, design, and/or build customized solutions to integrate additional buildings on your property into a wired or wireless network, connecting back to your fiber connection.